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Remote Support

There’s A Better Way To Support Your Customers… Virtual Technician Remote Control

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According to VISA, remote access is one of the top 3 vulnerabilities for point-of-sale systems.

Protect your customers and protect your business by using a remote support tool that you know is PCI compliant.

Unlike other general IT remote support tools, Vigilix Application Support Tool is able to provide you with the capabilities that you need to remotely support your customers in a PCI compliant way.

With built-in two factor authentication, secure passwords and audit reports, just by checking a box you can enable the security requirements that will meet PCI regulations for remote access.

  • No port forwarding or inbound ports
  • Reduce travel costs while still providing hands on support services
  • Provide expert support services on demand reducing client downtime.
  • Resolve support issues faster with better utilization of resources
  • Increase first call resolution
  • Increase customer satisfaction

Vigilix Application Support Tool’s Remote Control provides the support technician a full range of capabilities that can be utilized so they are able to better service the customer in an effective and efficient way.

  • Support Different Resolutions
  • Remote Clipboard
  • Remote Print
  • Watch, Share or Control PC
  • Remote Reboot
  • Client Hardware Inventory
  • Blank Client Screen
  • Remote Command Prompt
  • Support Different Color Depths
  • Remote Registry
  • Resize Windows
  • Send Ctrl-Alt-Del
  • Client Software Inventory
  • Active Services & Tasks
  • Audio Capabilities
  • Multiple Controls Connect

Trustwave
PCI Compliant Support Tools:
“Trustwave has determined that the installation of Vigilix Version 3.8 will not negatively impact a merchant’s PCI compliance. Specifically, the method of remote access Vigilix Version 3.8 provides meets the PCI-DSS Requirements for two-factor authentication.”

"In a proactive support model it is extremely important to be able to remotely access systems on demand without compromising modern security mandates."

"Without a PCI certified on-demand remote access tool such as Virtual Technician, we would have to rely on on-site personnel to initiate remote access sessions – frustrating our proactive efforts or risk potential liability by using remote access tools that could put our company our customers at risk for compliance violations."

Quote from a POS Dealer using Virtual Technician.

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