There’s A Better Way To Support Your Customers… Virtual Technician Remote Monitoring

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Downtime is something that no business can afford. Increase your service offering and be more competitive by offering your customers proactive monitoring.

Vigilix Application Support Tool provides you with proactive alerts and information as to the health status of your customer’s point-of-sale system. Instead of your customer calling you and playing twenty questions, achieve higher first call resolution by providing your technician with the right information thus reduce troubleshooting and diagnostics time and effort.

Today support organizations are under pressure to increase service levels while cutting costs. Virtual Technician’s remote monitoring provides proactive alerts and access to system information that results in faster response, faster resolution, reduced backlog and better resource utilization.

• Centrally manage your customers via the Vigilix Dashboard.
• Institute preventative maintenance practices with customers.
• Reduce on-site travel costs and effort.
• Reduce call handling and average response times.
• Faster first call resolution & increased customer satisfaction.
• Increase Support Contract Sales with new service offering.