Increase Point-of-Sale Support Efficiency

With Vigilix TSM (The Total Support Manager), VARs and ISVs are able to increase support efficiency by addressing Point-of-Sale system issues when they are small and during off-peak hours to minimize and prevent operational disruptions. Analyzing problems and resolving issues often before the end-user ever knows they exist is a major customer benefit. You can also automate common level one fixes.

Differentiate by Service and Support Value

By leading with customer care, VARs and ISVs will demonstrate why they’re the best partner for their customers. Raise the end-user's expectations of their POS Solution Provider to a level where you have the edge.

Deliver the Good News

Real-time monitoring enables you to proactively support your customers instead of passively waiting to react to their support demands. Remember - by the time they call, it's too late. Imagine the impact on your customer relationship when you call them to tell them you fixed a problem they knew nothing about.

Easily Renew Services Contracts

Change your customers perception of your support contracts from a break-fix tool to an insurance policy that is always adding value. Automatically send the customer weekly or monthly e-mail reports of issues you detected on their systems. The perceived value of your support contract increases while, at the same time, you are lowering the cost of delivering support

Fast deployment and low cost solution access

As a hosted solution, Vigilix TSM can be quickly deployed to immediately support customer systems. A single monthly fee includes maintenance, support, training and automatic upgrades.

• No on-going maintenance costs
• No additional database or infrastructure support burdens
• No additional hardware costs or dependencies
• No software licensing required

All you need is a subscription to Vigilix TSM, a web browser and our quick start guide to get going today. Using our monitoring templates, you’ll  be monitoring your customer systems in minutes.

Vigilix TSM is available directly or through ScanSource Virtual Technician.