News

Vigilix Exceeds 15,000 Point of Sale Systems Being Supported.

FOR IMMEDIATE RELEASE                                                   MEDIA CONTACT:

                                                                                                  Bradley J. Smith

                                                                                                  Vigilix LLC

                                                                                                  864.421-9247 x 14

                                                                                      Bradley.Smith@Vigilix.com

Vigilix, a leading provider of PCI compliant point-of-sale support software, is pleased to announce that over 15,000 POS systems are currently being supported by Help Desks using VAST – Vigilix Application Support Tool.  VAST offers POS service providers a PCI compliant solution for monitoring/alerting, remote access and various options for offsite backup.   

VAST offers point of sale support providers with several value-added services that they can use to improve their level of service to their customers.  Using the VAST Dashboard, support personnel are able to have better visibility into the systems they support and the ability to take immediate corrective action.

“Support organizations are trying to meeting two primary objectives – quick resolution of customer problems while maintaining high customer service levels and minimizing the number of repeat calls”, says Bradley J. Smith, Vigilix VP of Sales and Marketing. “The Vigilix Application Support Tool for remote systems management allows service providers to simplify the support of remote systems, provide better services, reduce operating costs and increase customer satisfaction”.

About Vigilix, LLC

Vigilix is the leading provider of monitoring and alerting software and remote support tools dedicated to the point-of-sale industry.  Vigilix’s VAST / Virtual Technician provides real-time monitoring, alerting, and remote control through a single web based user console.  Help Desk operators have real-time visibility into the exact condition of the point-of-sale systems from an enterprise level down to a specific location.  Using the PCI compliant secure remote control option, Vigilix RC, technicians can respond to alerts quickly, thus preventing small issues from becoming big problems.  Delivered as a Software-as-a-Service (SaaS) application, Vigilix does not require additional software licenses or hardware for deployment.

For more information visit WWW.Vigilix.com, or contact the company at 866-576-2839 x 14.