News & Events

Vigilix, LLC, the developers of real-time monitoring and event management solutions, recently announced that the newly developed ScanSource VirtualTechnician™ is powered by the Vigilix™ Technology Framework. ScanSource VirtualTechnician™ allows resellers and ISV’s to take proactive measures in analyzing potential problems and repairing hardware or software malfunctions, often before the end-user even knows there is an issue.

The Vigilix™ Technology Framework provides a powerful and flexible foundation for the rapid creation of remote monitoring solutions. With years of experience in POS and other verticals, the Vigilix™ Technology Framework provides a powerful foundation for ScanSource VirtualTechnician™.

"The selection of Vigilix by ScanSource reflects our extensive experience in both remote monitoring and retail/hospitality. Prior to working with ScanSource, we worked directly with some key industry resellers, learning about and addressing the unique issues of the POS reseller/VAR market,” said Andrew Kurtz, President and CEO of Vigilix, LLC. ''Our technology was developed with a focus on delivering a complete monitoring solution in situations where LAN/WAN/VPN connectivity was not available."

When ScanSource started to investigate options to provide affordable remote monitoring capabilities to their customers, they were excited to find a local company already executing on a similar vision with existing technology.

"ScanSource is always looking for ways to enhance our reseller customers’ value proposition, and in Vigilix, we found a partner that could help us realize the vision of remote monitoring and management in the retail space," said Paul Constantine, vice president of Solutions and Services, ScanSource, Inc.  "Their experience, reputation and technology were just what we were looking for, and the fact they are also located in Greenville, South Carolina is an added benefit to the relationship."

For more information about Vigilix, call 866.576.2839 x 11.

About ScanSource, Inc.
ScanSource, Inc. is a leading international distributor of specialty technology products, including automatic identification and data capture (AIDC) and point-of-sale (POS) products through its ScanSource sales unit; Avaya communications products through its Catalyst Telecom sales unit; communications products from Intel and NEC through its Paracon sales unit; and electronic security products through its ScanSource Security Distribution unit.

The Company serves the North America marketplace and has an international segment, which sells AIDC and POS products in Latin America and Europe.  Founded in 1992, the Company markets products from more than 100 technology manufacturers to over 16,000 value-added technology resellers and is committed to empowering them with tools and services designed to help them grow. For more information, call the toll-free sales telephone number at 800.944.2432 or visit www.scansource.com.

About Vigilix:
Vigilix LLC is a software development company offering real-time monitoring and event management solutions. With the need to protect mission-critical processes from costly interruptions, Vigilix offers a solid platform and product suite. By utilizing Vigilix software solutions, companies experience a decrease in lost productivity and costly downtime, and an increase in consistent operations. For more information, contact the company at 866.576.2839.