Changing the way application support gets done.

Achieve Competitive Advantage 
Distinguish your offering from your competition and add value to your customers by quickly addressing issues that impact your customer.

Listen to what our customers are saying...Click here

"Radically changed the way we support our customers"

"Helped us be proactive"

"Saves us time, money and headaches"

"Do what I need to do quickly without compromising PCI security"

Companies using Vigilix are able to save their customer's time, money and protect a positive end-user experience through better information and proactive support.

The Vigilix Application Support Tool (VAST) allows service organizations to provide better support services, reduce operating costs and increase customer satisfaction. Vigilix's smart monitoring and application specific alerting gives support technicians the ability to proactively address issues that can impact system performance.

Innovative application monitoring and data collection provides support technicians with information on remote applications. It is like having a technician at your customer's location 24 x 7.

VAST is 100% dedicated to Service Providers. As the single solution for remote monitoring / alerting, remote control and offsite backup, the Vigilix Application Support Tool provides Help Desks with a cost effective way to offer world-class support services to customers.

Delivered as a Software-as-a-Service Solution, Vigilix VAST provides You with:

Operational Benefits

• Cut operational costs – deliver proactive maintenance with better visibility into your customer’s systems

• Increase revenue – create up sell opportunities, offer additional value-added services

• Deliver better service – fix issues before they disrupt your customer’s business

• Boost customer retention – keep your customers happy and loyal

VAST Features

• Single Dashboard View – with application alerting via email, text message, or single portal / dashboard

• Client Reporting – automatic weekly or monthly reports

• Monitor/Support Servers and Workstations - smart monitoring and data collection

• Proactive Maintenance – smart monitoring and application alerting

• Remote Support – PCI validated attended and un-attended remote access from Vigilix Dashboard

• Disaster recovery – provide your cusomters with offsite backup services for POS and other data

See how a Vigilix customer is able to distinguish their support services by leveraging the capabilities of VAST.