The Only RMM Built Exclusively for Point-of-Sale.
For over 20 years, the most progressive POS VARs, ISVs, and multi-location operators in North America have relied on VIGILIX to know about issues before their customers do, and to build the recurring revenue streams that keep their business growing.
Kitchen Display Down
Blue Ridge Restaurant · Greenville
Detected · 2 min ago
Resolved remotely
No truck roll needed
PCI-DSS Certified
Independently audited, not self-assessed
The Challenge
POS downtime is expensive. Reactive support makes it worse.
Every truck roll costs money. Every customer-reported issue erodes trust. And every unpatched system is a PCI liability waiting to happen.
The organizations that win are the ones who fix problems before customers feel them and build recurring revenue streams that survive any economic cycle. That is what VIGILIX is built for and has been, exclusively, for over 20 years.
Who It's For
One platform. Built for everyone who keeps POS running.
POS VARs
Value-Added Resellers
Deliver proactive service across your entire customer base, cut truck rolls, and build Monthly Recurring Profit without adding headcount.
For VARsPOS ISVs
Independent Software Vendors
Gain deep visibility into how your software behaves in the field, reduce support costs, and give customers PCI-certified proof of security.
For ISVsEnd Users
Multi-Location Operators & Franchises
Run your own POS support? Monitor every location from one dashboard, fix issues remotely, and stay PCI compliant with a lean IT team.
For End UsersThe Platform
One Secure Solution, Making You the Hero
Only PCI-Certified RMM for POS
Every session is logged against a standard that actually passed a PCI-DSS audit not a self-assessment questionnaire. Your customers get proof, not a promise.
Proactive 24/7 Monitoring
Your team gets alerted the moment something changes on a customer's POS before they get a phone call. Hundreds of POS-specific monitors, pre-built and ready.
Secure Remote Access
Connect to any POS site in seconds, no firewall exceptions or open ports needed. MFA-enforced, fully audited, and resellable to your end-customers at no added cost.
Critical Data Protection
A manager accidentally deletes the menu at 5pm on a Friday. Your tech restores it from off-site backup in five minutes. That customer tells every peer they know.
Patch and Update Orchestration
Push a POS software update across 600 locations while your customers sleep. No truck rolls, no coordination windows, no morning-after calls.
Monthly Recurring Profit
Bundle monitoring, access, and backup into a managed service package. Predictable revenue every month without adding headcount to deliver it.
How It Works
From deployment to resolution in three steps.
Connect your customer base
Deploy lightweight agents across every POS system in hours. No firewall changes, no truck roll required.
Know before your customer does
Hundreds of POS-specific health monitors run 24/7. The moment something changes, your team knows first.
Fix it without leaving the office
Connect remotely, push patches, restore backups. Most issues resolved before the customer even notices.
The Dashboard
Every POS system. One view.
Agent health, installation status, remote access, patch compliance. Your entire customer base visible in one place, not stitched together across tools.
By the Numbers
Results partners actually talk about.
300→6
Hours saved
"A banking update across 600 locations now takes 6 hours instead of 300."
AM/PM Service
20+
Years in POS
"The most progressive POS VARs have relied on VIGILIX for over two decades."
PCI
Certified RMM
"The only remote monitoring platform to pass a PCI-DSS audit for point-of-sale."
24/7
Proactive monitoring
"Your team knows before your customer calls. Hundreds of POS-specific monitors."
0
Open ports required
"Connect to any POS site securely with no firewall exceptions or open ports."
600+
Locations in one run
"Push a software update across your entire customer base while they sleep."
300→6
Hours saved
"A banking update across 600 locations now takes 6 hours instead of 300."
AM/PM Service
20+
Years in POS
"The most progressive POS VARs have relied on VIGILIX for over two decades."
PCI
Certified RMM
"The only remote monitoring platform to pass a PCI-DSS audit for point-of-sale."
24/7
Proactive monitoring
"Your team knows before your customer calls. Hundreds of POS-specific monitors."
0
Open ports required
"Connect to any POS site securely with no firewall exceptions or open ports."
600+
Locations in one run
"Push a software update across your entire customer base while they sleep."
Why Partners Win
Better outcomes for your team, your customers, and your bottom line.
VIGILIX gives you the visibility to act first and the tools to grow Monthly Recurring Profit without proportionally growing your team.
Fewer truck rolls
Resolve most issues remotely. Less travel, faster resolution, lower cost per ticket.
Grow MRP
Bundle VIGILIX services into recurring packages. Add revenue lines without adding headcount.
Stay compliant
PCI-certified access and storage built in. Audits become straightforward.
Stickier customers
Partners who fix problems proactively retain customers longer and win more referrals.
Partner Stories
Real results from real partners.
AM/PM Sees Major Value in the VIGILIX Platform
AM/PM Service cut a 300-hour banking update down to 6 hours across 600 locations. How one of North America's largest POS VARs scaled proactive support with VIGILIX.
A Happy Ending to a Friday Afternoon POS Nightmare
An employee accidentally deleted all touchscreen menus right before close. Skurla's had VIGILIX CYA and had their customer back in business in 5 minutes.
Supporting a Culture of Customer Service with the Tools to Deliver It
DCRS Solutions is the largest IT service provider in St. Louis. Their secret to 35 years of customer loyalty: proactive POS support powered by VIGILIX.
Getting Ahead of Your Customer Needs and Ahead of the Competition
Retail Control Solutions ranks among America's fastest-growing POS resellers. Their edge: deploying VIGILIX before the competition knew RMM was even a thing.
AM/PM Sees Major Value in the VIGILIX Platform
AM/PM Service cut a 300-hour banking update down to 6 hours across 600 locations. How one of North America's largest POS VARs scaled proactive support with VIGILIX.
A Happy Ending to a Friday Afternoon POS Nightmare
An employee accidentally deleted all touchscreen menus right before close. Skurla's had VIGILIX CYA and had their customer back in business in 5 minutes.
Supporting a Culture of Customer Service with the Tools to Deliver It
DCRS Solutions is the largest IT service provider in St. Louis. Their secret to 35 years of customer loyalty: proactive POS support powered by VIGILIX.
Getting Ahead of Your Customer Needs and Ahead of the Competition
Retail Control Solutions ranks among America's fastest-growing POS resellers. Their edge: deploying VIGILIX before the competition knew RMM was even a thing.
From Our Partners
"When I made the decision to move into proactive support, rather than reactive break/fix, I looked long and hard for the right tools. VIGILIX was the only software vendor out there offering remote monitoring and management tools specifically for the POS industry."
Matt Kramer
President, DCRS Solutions
"Our business is historically very reactive a fireman mentality. But now with VIGILIX, we're more proactive with alert screens running all day. A banking update that used to take 300 hours across 600 locations now takes 6."
Brent Krause
Director of Corporate Affairs, AM/PM Service
Not Just Another RMM
Generalist RMMs were not built for point-of-sale.
POS hardware fails differently than a laptop. PIN pads carry PCI requirements no general-purpose RMM was ever audited against. VIGILIX is the only platform that has actually passed PCI-DSS review. Built for POS from day one.
| VIGILIX | A Generalist RMM | |
|---|---|---|
| Built for | POS exclusively | Any endpoint, any industry |
| PCI-DSS certification | ||
| POS-specific monitoring | Hundreds of pre-built monitors for POS hardware and software | Generic endpoint health checks |
| Compliance burden | Built in. Audits are straightforward. | You build your own compliance program on top |
| Vertical expertise | 20+ years exclusively in POS | Broad IT generalist |
| Who it is actually for | POS VARs, ISVs, and multi-location retail and restaurant IT | Enterprise IT and general MSPs |
Verticals We Serve
Built for where POS matters most.
Restaurants
From quick-service to fine dining, every service window covered.
Retail
Multi-location retail needs bulletproof POS. VIGILIX makes that possible.
Hotels
Property management, restaurant, and spa POS in one platform.
Supermarkets
High-volume, multi-lane environments where downtime is never an option.
FAQ
Frequently asked questions.
What is VIGILIX?
VIGILIX is a remote monitoring and management (RMM) platform built exclusively for point-of-sale. It combines proactive monitoring, PCI-certified remote access, off-site data backup, and patch orchestration in one platform, so POS issues get fixed before customers feel them.
What makes VIGILIX different from a general-purpose RMM?
General-purpose RMMs are built for any endpoint in any industry. VIGILIX is built only for POS: hundreds of pre-built POS-specific health monitors, PCI-DSS certification, and more than 20 years serving the point-of-sale industry exclusively.
Is VIGILIX PCI certified or just PCI compliant?
Certified. VIGILIX is the only RMM platform that has passed an independent PCI-DSS security review, rather than relying on a self-assessment questionnaire. That gives your customers documented proof of security, not just a promise.
Who uses VIGILIX?
Three groups: POS VARs who deliver service and support to their customers, ISVs who need visibility into how their software behaves in the field, and multi-location operators and franchises that run their own POS support.
What business environments does VIGILIX support?
VIGILIX monitors and manages POS systems in restaurants, retail, hotels, and supermarkets, from single sites to chains with hundreds of locations.
How do I get started with VIGILIX?
Schedule a demo and we will walk you through the platform live, tailored to your operation. Most partners deploy agents across their customer base within hours, with no firewall changes required.
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