Vigilix Sentry
Sentry
Pro-Active POS Monitoring
The dashboard serves as your central management hub for customers, allowing you to identify problems early. The platform operates around-the-clock, monitoring mission-critical POS hardware and software across your customer base. System alerts arrive immediately upon detection, frequently before significant issues materialize, providing you with a valuable time advantage. You maintain full control with access to hundreds of pre-developed system health monitors.
24/7
Continuous monitoring
Proactive
Alerts before customers notice
20+
Years monitoring POS environments
What It Does
Everything your team needs.
Centrally Manage Your Customers
One dashboard for every customer site. Health status, alerts, and history across your entire base at a glance.
Preventative Maintenance
Institute preventative maintenance practices and catch small issues before they become outages that your customers notice.
Reduce On-Site Travel
Diagnose and resolve the majority of issues remotely. Fewer truck rolls means lower costs and faster resolution.
Faster Response Times
Reduce call handling and average response times. System alerts arrive the moment an issue is detected, often before it escalates.
First-Call Resolution
Faster first-call resolution and increased customer satisfaction. Get it fixed the first time, every time.
Grow Support Contract Sales
Increase sales of support contracts with value-added monitoring offerings your customers can see and feel.
The Reality
Most POS issues are discovered by the customer, not the VAR.
That reactive cycle damages trust, drives up support costs, and puts your customer relationships at risk. Sentry flips the equation: your team knows about problems first, responds before anyone calls, and shows up looking like a hero every time.
What changes when you use Sentry
Proactive issue resolution replaces reactive firefighting
Customers experience fewer disruptions and shorter downtime
On-site travel costs drop as remote resolution rates improve
You build the trust and contract value that makes customers stick
See Sentry working for your business.
We will walk you through a live demo tailored to your operation.
Schedule a Demo